Technique Support
|
The Netsky.biz support team is available to assist you. You can enquiry us via the following email:
support@netsky.biz . |
|
| Notes |
1.All Secure Certificate prices are in Australian Dollars.
2.All prices include GST. 3.Payment can be made by cheque, direct deposit, internet banking or credit card.
4.Before signing up for one of our web hosting accounts, please take time to read our Terms and Conditions . |
| Advertisement |
|
|
|
| Frequently asked questions |
| |
|
| Q: |
Do I have to change my domain if I get a new host ? |
| A: |
No. Provided that the domain is registered in your name (as it should be), you can simply update your namservers (from where you manage your domain names) to that of your new host. |
| Q: |
How do I upload my site online ? |
| A: |
Uploading your site can be done in many ways, but the most popular is FTP. When your hosting account was created, you should have been provided with an FTP account. Using software such as CuteFTP or WS_FTP , you can log into your host. Then, using the program like a normal windows program, you can drag and drop files onto your web host. These files become live online instantaneously. There are other ways to upload your site such as using SSH or uploading files through your browser .Such as ftp://www.yourhosting.com |
| Q: |
What platform do your servers run on? |
| A: |
We run in a UNIX like environment called Linux with Apache web server software.It's stable, secure and high performance.
|
| Q: |
What is the difference between UNIX hosting and Windows hosting? |
| A: |
Depending on which operating system to go with depends on your needs.
If you need to support Microsoft products such as ASP, MS Access, or VBScript, then Windows hosting would be better. Furthermore, if you are comfortable with IIS and do not have the time to understand how UNIX works, Windows hosting would again be a better choice.
There are some things to remember.
First of all, just because you use Windows at home does not mean you should use Windows hosting. The two are completely different, and having a Windows system at home will not affect your ability to communicate with a UNIX server.
Secondly, Linux is much more common with web hosts due to its superior stability and because it is free. Since it is free, Linux hosting is usually cheaper than Windows. Just because it's free does not mean it's not as good - Linux is an excellent product too.
|
| Q: |
Will I have unlimited access to FTP? |
| A: |
You can create a certain number of FTP user accounts in your control panel (depends on the plan). This FTP user will get his very own access information. Because of this great feature you could offer small hosting services to mini websites that do not need their own domain name. Once you order a shared hosting account, simply login to your control panel and start creating FTP users.
|
| Q: |
Will you delete an expired web hosting account without paying on time ? |
| A: |
Yes, we will delete any expired web hosting account because it will take up web space resource.Therefore, if you want to avoid this situation, please pay for web hosting on time. |
| Q: |
Can i Check my website's statistics such as hits, web traffic? |
| A: |
It's very easy if you have seen point five. If you want to check your website's statistics, just login control panel with your username and password.And then you click the [ Web Status ], you can check your website's hits, web traffic data. |
|
|
|
|
